Job Description

Clinic Office Receptionist

Maintains clinic office by serving as general receptionist and clerical person. Maintains patient flow, scheduling appointments, triaging phone calls and handling messages. Maintains patient charts and accurate patient demographics. Maintains records on referring physicians. May have contact with patients aged newborn to geriatric.

What You Will Do:

• Answers all incoming phone calls, facilitating communication among staff, ancillary departments, doctors, and others by taking and transmitting messages and information to appropriate parties.
• Greets patients and visitors to the clinic in a friendly and professional manner.
• Assembles charts for new patients.
• Establishes and maintains current patient demographics in the record and/or computer.
• Pulls patient records for next day appointments and prepares charts.
• Receive incoming test results and direct appropriately for follow-up.
• Schedules appointments efficiently and accurately.
• Places calls to confirm appointments.
• Accepts and records payments for services rendered to patients and does balance and prepares deposit at end of each day. This also involves sending batches to billing center.
• Processes patient referrals.
• Maintains patient charts, monitoring location and filing appropriate paperwork.

Minimum Qualifications:

• High school graduate or equivalent.
• Must be BLS certified within 3 months of hire.
• Knowledge of medical terminology preferred.
• Experience in an ambulatory care setting as a receptionist is preferred.
• Must display proper telephone etiquette.
• Must be able to demonstrate basic computer skills in a Windows environment.
• Must have good communication and diplomacy skills.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission and vision, goals, and values of Trinity Health.

Our Commitment:

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

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