Job Description

Desktop Support Specialist for Global Lab & Manufacturing IT

Start Date: November 2025
Duration: 12 months with the possibility to extend
Location: Onsite in San Diego, CA
Working Hours (Monday Friday): 8am 5pm OR 9am 6pm
Compensation/Pay Rate: Starting at $32.25/hr+ (W2 + benefits), based on experience, education, and skill set.

Position Overview

Were seeking a Desktop Support Specialist to deliver advanced Tier 2/3 IT support within Global Lab and Manufacturing environments. This role ensures system reliability, security, and compliance across specialized environments.

The ideal candidate will have experience managing lab and manufacturing systems, performing system updates and patching, and collaborating with cross?functional teams. A background in biotechnology or regulated environments is highly preferred.

Qualifications

• BS/BA Degree in Computer Science or Engineering
• 4-6+ years of hands?on experience in desktop or end?user support in global, enterprise?scale settings (ideally 10,000+ employees)
• Knowledge of IT security and compliance in a lab or manufacturing settings and an understanding of production lines
• Advanced support for Windows and Server operating systems, and Linux & Cloud Services; SCCM and Intune administration, and troubleshooting network issues
• Working knowledge in SCCM or similar endpoint management platform
• Experience with system patching, software deployment, and incident management
• Familiar with PowerShell, SQL query, or similar scripting languages for automating routine tasks
• Knowledge of Active Directory, and Group Policy Object GPO
• Knowledge of IP addressing, DHCP, DNS, VLANs, File Sharing, Database, Network & Firewall Administration
• Experience with ticketing systems (e.g., ServiceNow)
• Has a strong track record of solving complex problems and achieving results
• Understanding of regulated environments and biotech industry practices is a plus

Key Responsibilities

• Provide tier 2/3 support for Lab and Manufacturing systems, ensuring minimal downtime and adherence to SLAs.
• Manage and resolve ServiceNow tickets related to lab and manufacturing environments.
• Deploy and maintain software, patches, and security tools using SCCM.
• Collaborate with Global Lab IT teams and other technical groups to troubleshoot complex issues and deliver root?cause analysis.
• Skilled at collaborating with support teams for detailed investigations and presenting technical analysis findings related to SLA Incident Management.
• Create and review engineering and technical documents, such as work instructions, test plans, and knowledge base articles.
• Support global and regional IT projects, ensuring alignment with compliance and security standards.
• Maintain accurate system configurations and documentation for audits and operational readiness.

Soft Skills

• Skilled in collaborating with global teams and engaging diverse stakeholders with respect and kindness
• Demonstrated ability to effectively manage ambiguity and make decisions with minimal supervision
• Shows initiative and adjusts effectively to new tasks or responsibilitiesStrong troubleshooting and clear documentation skills
• Customer Service first mindset

Preferred Skills

• Biotech, Hospital, or Pharmaceutical company experience is a plus
• ITIL experience
• Microsoft Accreditation or Relevant Experience

Please apply today!

For more information, please email: Job-11752@thecarreraagency.com

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