Job Description

COMPANY OVERVIEW

Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals.

Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.”

We pride ourselves on creating a culture where employees feel valued, appreciated, and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!

JOB SUMMARY

The Human Resources Generalist plays a dual role in supporting both human resources functions and general office operations. This position is responsible for administering core HR processes—including recruitment, onboarding, payroll, benefits administration, employee record-keeping, and ensuring compliance with HR policies and labor laws. In addition, the role supports day-to-day office operations by managing office supplies, coordinating facility maintenance, and fostering an efficient and well-organized Corporate office environment.

This is a Hybrid 3 days in the Corporate Office / 2 days Remote/Work From Home position, with the expectation of meeting in the Corporate Office every Thursday, or as needed. The ideal candidate will live within the Phoenix Metro area.

ESSENTIAL FUNCTIONS

• Adhere to TRILOGY’s “Flawless Service, Every Guest, Every Day” philosophy.
• Interact cooperatively and professionally, demonstrating respect, sensitivity, and attentiveness, following all company guidelines.

Human Resources Administration:

• Provide comprehensive HR support to the VP of Human Resources and Director of Recruiting.
• Serve as the point of contact for employee inquiries regarding HR policies and procedures, escalating complex issues to management, as necessary.
• Reviews, tracks, and documents compliance with mandatory and non-mandatory training, continuing education, and work assessments. This may include safety training, anti-harassment training, professional licensure, and aptitude exams and certifications.
• Implements new hire orientation and employee recognition programs.
• Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
• Attends and participates in employee disciplinary meetings, terminations, and investigations.
• Maintain accurate, up-to-date, and confidential employee files and HR databases (Engage, Prism, Trainual, Motivosity, TeamSense, etc).
• Assist the Director of Recruiting with full-cycle recruitment activities, including job postings, researching new talent pipelines (e.g., local schools in each spa market), screening resumes, scheduling interviews, background checks, reference checks, and preparing new hire documentation.
• Facilitate onboarding for new hires and manage off-boarding processes, including exit procedures, for departing Employee Partners.
• Ensure company compliance with all applicable federal, state, and local labor laws and employment regulations.
• Assist in reviewing and updating the employee handbook to ensure alignment with current legislation and company policies.
• Prepare and analyze HR reports and metrics, including employee engagement, turnover, and retention trends.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Performs other duties as assigned.

Office Management:

• Serve as the point of contact for visitors and incoming communications, including greeting guests, answering phone calls, checking Corporate voicemail, scheduling conference rooms, and handling incoming/outgoing mail and deliveries.
• Liaise with external vendors and service providers—such as office supply vendors, cleaning services, and IT support—to ensure timely and high-quality service.
• Manage office inventory and supplies by ordering, tracking, and replenishing kitchen, office, and equipment items to maintain operational efficiency.
• Performs other duties as assigned.

REQUIRED EDUCATION AND PREFERRED EXPERIENCE

• Minimum of a Bachelor's Degree in Human Resources, Business Administration, or related field required.
• Must have a minimum of 2-5 years of experience in a human resources role; experience with a hotel, spa, or luxury retail brand a plus.
• SHRM-CP a plus.
• Must be polished, professional, and have a strong command of both written and verbal English.
• Must be organized, proactive, and possess a strong attention to detail.
• Must be able to multi-task, meet deadlines and prioritize tasks.
• Must be proficient in Microsoft Office (Outlook, Word, PowerPoint, Excel) and prior experience with Applicant Tracking Systems.

BENEFITS/PERKS

• Medical, Dental and Vision (FTE only)
• 401K Matching 
• PTO – Paid/Holiday Time Off
• VTO – Voluntary Time Off
• Discounts on Retail Products and Spa Services

COMPENSATION: $50,000 - $60,000 annual + Bonus + Benefits

The salary pay range for this role is $50,000 - $60,000 . This rate is only applicable for jobs to be performed at Trilogy Spa Holdings. Pay ranges may vary based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

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