Job Description

Job Description

Job Description

Description:

Overview:

Join our growing team at Commercial Express HVAC as a HVAC Parts Associate. In this vital support role, you will help keep our Service Department running efficiently by ensuring technicians receive the correct parts and materials when they need them. You’ll review work orders, coordinate with vendors, track deliveries, and maintain accurate system documentation to support timely and successful service calls.

About Us:

For over two decades, Commercial Express HVAC has been a trusted leader in the HVAC industry, recognized for our unwavering commitment to quality service and customer satisfaction. We take pride in delivering top-notch HVAC solutions and building long-term relationships with our clients. Our team is driven by excellence, integrity, and a passion for service.

Key Responsibilities

• Perform general HVAC parts ordering through approved vendors and supply houses
• Coordinate specialty filter ordering, tracking availability, lead times, and delivery
• Process and track parts returns, ensuring proper documentation and vendor follow-up
• Manage warranty claims and returns, including submission, tracking, and resolution
• Perform general administrative tasks and paperwork related to parts ordering, warranties, and service support
• Maintain organized, accurate records for all parts orders, returns, and warranty claims

Our Employees Enjoy the Following Benefits:

• Medical, dental & vision insurance
• 401k Retirement Plan with Match
• Employer paid Life Insurance, Short-term and Long-term disability insurance
• Optional Supplemental Life insurance
• Holiday Pay
• Paid Time Off
• Bonus’
• Employee referral program
• Employee events

Required Skills & Qualifications

• Minimum 2 years of experience in the HVAC service industry
• High school diploma or GED
• Strong customer service skills and professional communication
• Excellent organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Proficiency in Microsoft Word and Excel
• Dependable, punctual, and reliable

Preferred Qualifications

• Experience working with HVAC vendors and supply houses
• Familiarity with service dispatch or work order software
• Prior parts ordering or inventory coordination experience

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