Job Description

General Description This role reports to the General Manager. As Director of Housekeeping, you would be responsible for the hotel's Housekeeping operations and ensuring the Housekeeping team can meet business needs and deliver outstanding service and performance. The Director of Housekeeping is responsible for directing, supervising, and coordinating the daily activities of the housekeeping department, along with ensuring smooth operations including rooms, public areas, laundry, and supplies. The Director of Housekeeping is expected to maintain the highest level of cleanliness, presentation, and efficiency while adhering to brand standards and achieving guest satisfaction. This position requires strong attention to detail, leadership skills, organizational skills, time management skills, and the ability to effectively deal with department heads, guests, and team members. Primary Duties Lead the Housekeeping Department day to day-to-day functions Monitor standards and work performance by inspecting rooms and public areas daily for brand standards, service, and training compliance Manage team to meet guest service scores as required by the brand and attain high-level guest satisfaction scores Maintain good morale and a positive work environment that promotes respect and dignity Interview and select team members for open positions Make routine daily rounds of the hotel and perform random inspections to ensure brand standards are set and maintained Direct subordinates to correct issues as needed Develop and implement standard operating procedures for routine tasks Develop and manage the budget, labor cost plans, and objectives within approved plans Understand housekeeping and laundry supplies and pars Establish inventory records and control linen, cleaning supplies, chemicals, guest supplies, room/bathroom, and OS&E to control expenses and minimize waste Create and implement accurate schedules for employees to match business levels and manage payroll Staff the department daily while adhering to productivity standards and budgetary constraints Check equipment usage and maintenance to reduce cost and breakage Order supplies and replacements as needed Train and develop the team for personal and professional growth Establish Lost & Found procedures Establish good liaison with Engineering Department for repairs and to expedite major repairs or special requests Plan and carry out duties with minimal supervision Perform any other duties requested by hotel management The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing duties, the employee is regularly required to stand, sit, or walk for extended periods and to lift up to 25 pounds. Education and Experience A minimum of two years of related experience and training as a leader in the Housekeeping Department, or an equivalent combination of education and experience Knowledge of custodial procedures, including floor care, waste management, and recycling programs Ability to multitask under high-pressure situations Compensation The anticipated compensation range for applicants working in NYC is $90-105K (depending on property) annually. The annual salary offered will depend on factors including years of experience, education, etc. Perks Health benefits, vacation time, wellness days, manager development program, hotel discounts, and more. #J-18808-Ljbffr Moxy NYC Times Square

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