Remote Customer Service Representative Job at Mercatalyst, Inc., Texas

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  • Mercatalyst, Inc.
  • Texas

Job Description

Job Description

Job Description

Customer Support Representative

At Mercatalyst, We Are Event Driven Retail®.
We don’t just sell — we entertain. Mercatalyst powers a family of fun, deal-packed shopping destinations like MorningSave, Meh, SideDeal, and more. With exclusive product offers and partnerships with famous TV personalities, we make online deal shopping exciting.

We’re the brains behind the daily deal and we’re not slowing down. If you thrive in a fast-paced, quirky, and collaborative environment, you’ll fit right in.

The Role

You're the calm in the chaos — the voice (or email) of reason. When customers have questions, complaints, or just want to be heard, you’ll be the one to guide them to the solution with professionalism and a human touch. You won’t just help people — you’ll help prevent problems before they start.

 

What You'll Do

  • Respond to customer emails and inquiries in a tone that’s helpful, friendly, and in-line with our brand voice (humor appreciated!)
  • Solve problems — and better yet, help stop them from happening again
  • Keep a pulse on common issues and bring patterns to the team’s attention
  • Collaborate with other departments (logistics, sourcing, warehouse) to keep things running smoothly
  • Tag and track issues to help improve the customer experience

What We're Looking For

  • 2+ years of customer service experience (ideally in e-commerce or online retail; online chat also highly valued)
  • Strong writing and typing skills (75+ WPM)
  • Excellent grammar, spelling, and communication chops
  • Comfort with tools like Google Docs, spreadsheets, and ideally Salesforce or Zendesk
  • Flexible availability, including the occasional night/weekend shift after initial training


Job Type: Full-time


Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • On-the-job training
  • Paid time off
  • Parental leave
  • Vision insurance
  • Work from home
Company Description

At Mercatalyst, We Are Event Driven Retail(R) and we are excited about great deals and online shopping! We create exciting and engaging shopping experiences and deliver deep value through curated, exclusive deals on leading brand products across all major consumer product categories. Mercatalyst reaches millions of customers through our partnerships with famous TV personalities and shows using our family of websites including:

morningsave.com
meh.com
sidedeal.com
shop.univision.com

We are a unique group of entrepreneurs who created the daily deal and who remain innovative, creative, and resilient. We're always looking for like-minded people to enrich our company culture and our brand. We offer a unique and exciting experience, and we are looking to add talent to our team today!

Company Description

At Mercatalyst, We Are Event Driven Retail(R) and we are excited about great deals and online shopping! We create exciting and engaging shopping experiences and deliver deep value through curated, exclusive deals on leading brand products across all major consumer product categories. Mercatalyst reaches millions of customers through our partnerships with famous TV personalities and shows using our family of websites including:\r\n\r\nmorningsave.com\r\nmeh.com\r\nsidedeal.com \r\nshop.univision.com\r\n\r\nWe are a unique group of entrepreneurs who created the daily deal and who remain innovative, creative, and resilient. We're always looking for like-minded people to enrich our company culture and our brand. We offer a unique and exciting experience, and we are looking to add talent to our team today!

Job Tags

Remote job, Full time, Flexible hours, Night shift,

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