Job Description

Summary of Position (Job Purpose) - Major purpose and functions of the position.

We are seeking an experienced Retail Engineer to join our team and help us drive process improvement and efficiency across our retail stores. The Retail Engineer - Store Operations’ primary responsibilities are to update and maintain our engineered labor standards platform. In addition, identify and analyze key metric data alongside current store operational processes to support workload simplification and new initiatives. This job requires problem solving skills and strong analytical capabilities, along with data management and great communication skills.

Principal Duties and Responsibilities - Primary responsibilities listed in order of importance

• Compile and upkeep relevant datasets and information crucial to store operations such as Time Studies, Labor Standards, etc.
• Become an expert in our labor standards platform (LaborPro) and ensure accurate inputs, maintenance, and application of the system.
• Skilled in work measurement, standard data, and predetermined time systems and tools (MOST) with a focus on time study expertise.
• Investigate store data and processes to identify trends, opportunities, and pain points and provide actionable recommendations.
• Collaborate with field and store management to validate and react to trends and outliers by offering feedback and problem-solving solutions to ensure resolution.
• Assist the Manager of Reporting & Analytics in monitoring store processes, building relationships with business partners, and creating tools and presentations.
• Evaluate various labor scenarios and assess the impact of any changes.
• Continuously improve processes from the backroom through checkout.
• Display proficiency in gathering, analyzing, and interpreting information and proposing solutions within budget constraints.
• Demonstrate the ability to interact effectively with various organizational levels and functions.
• Identify areas of inefficiency and waste in process elements.
• Create tools for analysis and modeling using MS Excel and PowerBI.
• Possess knowledge of statistics and probability, TimerPro or UMT, and SQL.
• Preferred experience working in a retail store environment with labor management systems.
• Develop, maintain, and implement management observation and accountability programs.
• Willingness to travel up to 25% of the time.

Minimum Requirements/Qualifications - Summary of knowledge, experience and education required.

• Bachelor's degree in Industrial Engineering or related field
• 3+ years of experience
• Strong analytical and problem-solving skills
• Proficiency in statistical methods and tools
• Experience with work measurement tools and labor standards development
• Knowledge of industrial engineering principles and techniques
• Excellent communication and collaboration skills
• Ability to work in a fast-paced environment and manage multiple projects simultaneously
• Willingness to travel as needed to stores across the country

Desired Qualifications - Summary of knowledge, experience and education required.

• 5+ years in retail, grocery, or convenience process improvement
• Master’s in Industrial Engineering or MBA is a plus.

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